SBB recorded passenger train punctuality of 94.1% in 2025, the highest annual result in the operator’s history, according to the company.
The most punctual day of the year was 28 December 2025, when 98.6% of trains arrived on time. Over the full year, SBB operated around 1,600 additional trains for major events, including the Eurovision Song Contest and the UEFA Women’s European Championship, while also managing major works such as the closure of the Bern–Fribourg line.
SBB attributed the overall result to staff availability, the reliability of trains and infrastructure, and favourable weather conditions during autumn 2025. Connection punctuality reached 98.6%, slightly below the 98.7% recorded in 2024, while customer satisfaction levels remained stable.
Regional results differed. In Ticino, punctuality declined to 92.1%, down from 92.6% in 2024. SBB cited delays on cross-border services from Italy, strikes on the Italian network, and construction works in the Lugano–Melide area. The temporary closure of the Simplon line, which diverted freight traffic via the Gotthard axis and increased train volumes in the Gotthard Base Tunnel, also affected operations.
In western Switzerland, punctuality improved to 93.4%, compared with 91.9% in 2024 and 89.2% in 2023. Connection punctuality in the region reached 98.9%, above the national average. SBB linked the improvement to timetable changes introduced in 2025 to increase system robustness.
Freight performance also improved. SBB Cargo Switzerland reported customer punctuality of 90.2% in 2025, up 2.2 percentage points year on year. The operator cited production-focused measures at the Lausanne marshalling yard as a contributing factor, despite ongoing staff shortages.
International passenger services continued to affect overall performance. Delays on trains arriving from Germany remained a source of disruption, with knock-on effects on domestic services. SBB said it manages the impact by turning trains back at the border when required and operating replacement services within Switzerland.
